Running Affair Running Affair®
Sales, Registration, Wellness, and Fitness Training Resources
Running Affair® - Privacy Policy

This document describes the privacy policy for three types of Running Affair product users:
  • Primary Customers are those customers that purchase Running Affair services that support their product sales, event registrations, training programs, and other Running Affair features. Primary Customers can use Running Affair to create an Event, such as a race, that is made available for for sale and registration for their Event Customers. Primary Customers can use Running Affair to create a Community of their own customers.
  • Event Customers are those individuals that use Running Affair to purchase products such as an Event through Running Affair.
  • Primary Customer Community Members are those users that may be given access to the private Community provided by the Primary Customer.

Primary Customer Community Members and Event Customers that are associated with a Primary Customer should review the additional privacy policy of that Primary Customer. For example, if a school uses Running Affair to create a race Event to raise funds for that school certain pieces of information are collected as part of the sales and registration process, such as name, contact information, gender, age, and so on. In this example a participant should review the school's privacy policy as well. The privacy policy described here applies to the Primary Customer and their participants use of Running Affair.

Running Affair does make available sales and event participant information only to the Primary Customer, in this example the school. How the Primary Customer uses that information is subject to their privacy policy and internal uses. Two example uses are in their internal marketing campaigns and in Race Timing systems. However, Running Affair does not allow that information to be resold or distributed to other third parties for marketing and advertising or other purposes not directly related to the Primary Customer.

Running Affair takes privacy very seriously. And, we view you and the customers of our Primary Customers as exclusively your customers.
  • Running Affair does not data mine.
  • Running Affair does not sell or give user information or your content to anyone for any reason (except in the course of a sales transaction).
  • We do not display ads.
  • We do not send any sales or advertising information to your customers (except the sales receipt as part of a sale).
Primary Customer Informational Notices

From time to time we may send an informational email to our Primary Customers about Running Affair, such as new features and product release notes. At some point we may start sending questionnaires to our Primary Customers about the user experience, suggested changes, and desired features.

Event Customer Feedback

At some point, as part of the sales and registration process, we may provide the option for an Event Customer to provide feedback to Running Affair about the user experience at the end of the sales and registration process.

The Privacy Policy

This Privacy Policy describes exactly how Running Affair uses identifiable information regarding our customers, such as name, address, email address or credit card number ("Customer Information"). We collect such information for the purpose of billing and account management.

By using our Service, you consent to the collection and use of information in the manner described below. If we decide to change our privacy practice, we will send you an email notice and post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Changes to our policy will be prospective only. Please check this page from time to time for changes to make sure you are aware of our latest privacy practices.

What Customer Information is collected?
Customer Information is requested whenever you choose to use Running Affair services. The type of Customer Information we request has to do specifically with the type of services and options you are using. When you complete a subscription purchase from Running Affair we will ask you to provide billing and payment information.

How do we use Customer Information?
Our primary use of customer information is for accounting purposes. In addition, we use your email address to inform you of Running Affair improvements, feature announcements, and newsletters. Only Running Affair (or agents working on behalf of Running Affair under confidentiality agreements) will send you these mailings for these purposes.

We do collect some user meta data exclusively for internal use to enhance the product and product experience and to understand what features our customers use. Meta data is about the content not the content itself. An example of meta data usage is answering a question like "how many users use a given feature. A users content is not examined.

Is Customer Information shared?
Running Affair shares Customer Information with credit card authorization companies for subscriptions and other purchases. Your Customer Information is provided to these third parties solely for the purpose of providing you the services you request at the time that you request them. Third party intermediaries do not store, retain, access or otherwise use your Customer Information other than as necessary to provide you with the Running Affair service. Other than as described in the previous paragraphs, Running Affair will not sell, rent or otherwise share Customer Information with a third parties. The one exception to the rule described in this section is the following: if Running Affair is required by law (or to protect its rights or property), we will disclose Customer Information to the extent so required.

Running Affair employees or employees of partner companies may view your non-financial account information in order to evaluate, validate, or correct problems with your account, as well as for service purposes, such as technical support. To provide technical support in order to resolve some issue identified by you, Running Affair employees may review a limited portion of your information, with your permission, to resolve the identified issue.

Does Running Affair use cookies?
Running Affair uses a temporary cookie for the purpose of managing the web session.

Does Running Affair use Clear Gifs (Web Beacons/Web Bugs)?

What are the safeguards and security procedures in place to protect your information from loss, misuse, or alteration?
Your Customer Information on our Service is password-protected. We strongly recommend that you do not give your password to anyone and that you change it periodically. You may edit your Running Affair account information by using your Running Affair user ID and password.

If you are using a public computer (public library, school computer, etc.) or a shared computer (business, family, or a friends computer, etc.), we strongly recommend that you sign out of your Running Affair account and close your browser before getting up and moving away from the computer. This will prevent others from accessing your account and personal information.

Running Affair will never ask you for your password or any account information in an unsolicited phone call or in an unsolicited email. You will only be asked for your account ID when you initiate the contact and only if the account ID are necessary to correct a service problem.

How can you update or correct Customer Information?
Customer Information that you provide during registration is available in your Running Affair online account. To edit your Customer Information, you must enter your email address and password to access your account. You may edit your account information at any time.

How can you cancel your Running Affair subscription?
You can cancel your Running Affair subscription by contacting If you request cancellation of your account, Running Affair may (but is not required to) remove any and all content and other personal information from the Running Affair site, and your information may not be accessible to you even if you choose to rejoin or reactivate your account at a later date. Information necessary for the purposes of maintaining business records regarding a cancelled account, including records of credit transactions and account ownership, will be retained in accordance with applicable law.

How do you know if the policies change?
If we are going to use your personally identifiable information in a manner that is materially different from that stated at the time of collection, we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases where we post the notice, we will also email users who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Contacting Running Affair:
If you have any questions about our Privacy Policy, the practices of this site, or your dealings with this Web site, you can contact us at: Support